Cancellation and Refunds
Last updated: September 15, 2025
Our cancellation and refund policy ensures transparency and fairness for all our customers.
Table of Contents
1. Overview
At Scriptwood, we understand that circumstances may change, and you may need to cancel your subscription or request a refund. This policy outlines our cancellation and refund procedures to ensure a transparent and fair process for all our customers.
We are committed to providing excellent customer service and will work with you to resolve any issues you may have with our services.
2. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation requests are processed immediately upon receipt.
Important: Canceling your subscription will immediately stop all future billing cycles. However, you will retain access to your account and services until the end of your current billing period.
To cancel your subscription:
- Log into your Scriptwood account
- Navigate to your account settings
- Click on "Billing" or "Subscription"
- Select "Cancel Subscription"
- Follow the confirmation prompts
Alternatively, you can contact our support team at support@scriptwood.com and we will process your cancellation request within 24 hours.
3. Refund Eligibility
We offer refunds under the following circumstances:
Eligible for Full Refund:
- Refund requests made within 7 days of initial purchase
- Technical issues that prevent service usage (verified by our team)
- Duplicate charges or billing errors on our part
- Service outages lasting more than 24 hours
Eligible for Partial Refund:
- Refund requests made within 30 days of purchase (prorated)
- Downgrade requests with unused service time
- Special circumstances approved by management
All refund requests are subject to review and approval by our support team. We reserve the right to deny refunds that do not meet our eligibility criteria.
4. Refund Process
To request a refund, please follow these steps:
Step-by-Step Refund Process:
- Contact Support: Send an email to support@scriptwood.com with your refund request
- Provide Information: Include your account email, and reason for the refund
- Review Process: Our team will review your request within 2-3 business days
- Approval: If approved, you'll receive confirmation and refund processing details
- Processing: Refunds are processed within 5-10 business days
Please note that refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
5. Processing Time
Refund processing times vary depending on the payment method and provider:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 7-14 business days |
| Digital Wallets | 2-5 business days |
Processing times are estimates and may vary based on your financial institution and location.
6. Partial Refunds
In certain circumstances, we may offer partial refunds based on the following criteria:
- Usage-based: Refund amount calculated based on unused service time
- Feature-specific: Partial refunds for specific features that are not working as expected
- Downgrade scenarios: Refund for the difference when downgrading to a lower plan
Example: If you cancel a monthly subscription 15 days into the billing cycle, you may be eligible for a refund of approximately 50% of the monthly fee.
7. Non-Refundable Items
The following items and circumstances are generally not eligible for refunds:
Non-Refundable:
- Refund requests made after 30 days from purchase date
- Services used beyond the trial period
- Custom development work or consulting services
- Third-party integrations or add-ons
- Violations of our terms of service
- Fraudulent or suspicious activity
We reserve the right to deny refunds for accounts that have violated our terms of service or engaged in fraudulent activity.
8. Chargebacks and Disputes
If you initiate a chargeback or dispute with your payment provider, we will:
- Immediately suspend your account pending resolution
- Provide all necessary documentation to your payment provider
- Work with you to resolve the dispute amicably
- Restore your account if the dispute is resolved in our favor
Important: We encourage you to contact our support team before initiating a chargeback, as we can often resolve issues more quickly through direct communication.
9. Contact Support
If you have any questions about our cancellation and refund policy, or if you need assistance with a refund request, please contact our support team:
Support Contact Information:
- Email: support@scriptwood.com
- Response Time: Within 24 hours during business days
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
- Emergency Support: Available for critical issues affecting service availability
Our support team is committed to resolving your concerns quickly and fairly. We appreciate your patience as we work to provide the best possible service.
This document was last updated on September 15, 2025. Please review this policy periodically as it may be updated.